I have a controller open_service_desk and create action .Inside the
action when create a ticket I need to get default values of some fields
from a yml file say get_value.yml In that file I am storing values
like ..(I dont know whether this the right way)..Why I am storing this
is these are mandatory fields and I have set validation also these are
not get from the user directly.
How can I read this in the action?
Thanks in advance