So, I abhor using 3rd party API's personally, as it creates extra dependencies *and* extra possible points of failure for our business.
As a result, no, we're not going to use meebo, etc, or similar (they spammed us WAY too many times, as well, trying to sell us their stuff).
Is there a gem for integrated chat into an RoR application? We build a private messaging system we call fun mail ~3+ years ago, which works great...but, we "lose" people who then move off site to have convo's in real time...if we could bundle in chat, we'd keep them on site longer, and it'd be a more seamless experience (also, if the person that joins the convo goes creepy, they can block them on our site, and they don't feel violated, eg, having just given their email out to somebody who went pervy...it's happened.)
Any suggestions are very much appreciated.