I'm going to assume that you're with CWI Hosting, judging by your posted name and a post I found on another webmaster board.
If so, some totally free advice:
- the market for RoR shared hosting is not very good; shared servers just don't typically have the capacity to handle Rails sites with any notable amount of traffic. Passenger helps, but its still not preferred for most apps.
- your ToS doesn't specify how much memory FastCGI processes are limited to. As a sometimes-customer of shared hosting, this is a red flag. There's almost certainly a limit, and as a potential customer, I'd like to know what it is...
- most modern Rails hosting is either managed (EngineYard, for example: big $, but awesome support) or VPS (Slicehost being a popular example). You might consider adding VPS plans to your lineup.
- finally, on a totally superficial note, whoever thought that
transparent menus over dark-colored content was a good idea should be
fired immediately. 
No, seriously - it looks terrible, and is hard
to read.
--Matt Jones
