I've had good luck with their support on the few occasions that I've
needed it. I'm not sure what anyone on this list can really do about
your problem though.
I dump all of my ebooks into a Strongspace account. For $8 / mo.
it's well worth it (I use it for other backups as well). Between this
and my Safari account, I rarely buy paper books anymore.
I gain nothing from the plug. I've just had a very good experience
with their hosting.