help w/ parseexcel

when i try to get a text type cell, i always end up w/ getting the
text divided by '?'. for example, instead of getting "hello", i will
get something like "h?e?l?l?o?". im really frustrated. does anyone
know anything about this? plz help!!!!

Maybe the text isn't divided by ?, but is encoded in a two-byte
encoding, hence the ??

Could it be the problem?